Frequently Asked Questions
Clear answers about services, appointments, and paymentDo you accept insurance?
No. CradleStone is a private-pay practice. We do not accept or bill private insurance, Medicare, Medicaid/Apple Health, VA-related coverage, or any other insurance plan. We do not provide superbills. Clients pay directly for services.
Where are appointments held?
CradleStone does not maintain a public office or walk-in location. Services are provided primarily through scheduled telehealth appointments using an appropriate secure video platform. Alternative arrangements, including in-person meetings, may be considered individually when appropriate and agreed upon in advance.
How much do services cost?
Fees are discussed during your initial consultation and confirmed before services begin. Payment is due at the time of service unless another arrangement has been agreed upon in writing.
What if I cannot afford therapy?
A limited number of reduced-fee or pro bono appointments may be available depending on circumstances and practice capacity. Availability is not guaranteed. You are welcome to ask about options during the initial consultation.
How do I get started?
Begin with a complimentary 20-minute consultation. We will discuss your needs, whether CradleStone is an appropriate fit, fees, and next steps. If we agree to proceed, required intake paperwork and payment arrangements must be completed before the first appointment is scheduled.
What can I expect at my first appointment?
Your first appointment is an opportunity to discuss your goals, history, and concerns and begin an appropriate assessment and treatment plan. You will receive instructions for your scheduled telehealth appointment. Please let us know if you need help with paperwork or technology.
What if I need to cancel or reschedule?
Please notify CradleStone as early as possible. The applicable cancellation policy, including any fees, will be provided in your intake and financial agreement before services begin.
What if I have an emergency?
CradleStone is not an emergency or walk-in service. If you are in immediate danger, call 911. For mental health crisis support in the United States, call or text 988.