Where is CradleStone located?
780 SE Bayshore Drive, Suite 201
Oak Harbor, WA 98277
Centrally located in downtown Oak Harbor, our office is directly behind the Harbor Station bus terminal.
Parking is free and right by the building.
Financial Costs
→ Can I use my insurance?
In most cases, we are able to accept both in- and out-of-network plans. However, this will depend on your individual coverage. If you would like us to bill your insurance, it is your responsibility to provide a copy of your insurance card prior to your first appointment.
You can update your insurance information with us at any time. Simply email a copy of both sides of your insurance card to: admin@cradlestonellc.com
If you are unsure about your plan or if it covers mental health treatment, please contact your insurance representative.
We are in network with the following:
- Veterans Affairs (VA through Tri-West)
- Washington State Medicaid (Apple Health – Molina, Coordinated Care, Amerigroup, etc)
- Regence Blue Cross Blue Shield
Unfortunately, we are unable to bill Medicare at this time.
→ How do I pay my bill?
Full payment is expected at time of service.
Payment options include credit card, cash and check.
Checks should be made payable to CradleStone.
Credit card payments can be made in person or online through your client access portal.
→ What if I can’t afford therapy?
At CradleStone, we understand that mental health treatment can be expensive – especially if you don’t have health insurance. We are proud to offer a sliding fee discount program to those who are uninsured or underinsured. Applications are open to all who fit this category. Discounted rates are based on the Federal Poverty Guidelines and updated yearly.
In addition, a dedicated percentage of our client base is reserved for those who are covered by Medicaid, eligible for a discounted rate, or are approved for pro-bono services. These spots are in high demand and as such, you may be placed on a waiting list.
Cancellation Policy
If you are not going to be able to attend a session, please contact us at least 48 hours before your scheduled appointment.
First no-show or late cancellation will incur a $50 fee.
Additional occurrences may be charged the full session fee.
These fees are not billable to insurance and are therefore the responsibility of the client.
Cancellations that are due to sickness or bad weather are evaluated on a case-by-case basis.
→ Why is your policy so strict?
Most mental health providers have a lengthy waiting list. When appointments are cancelled with ample time, we are able to offer that opening to someone who has been waiting. This allows us to better serve our clients and our community.
If an appointment is cancelled last minute or you do not show up, we are unable to give your appointment slot to someone else who needs it. Our providers offer flexible scheduling and may be able to move your appointment to a time that better suits you.
Additionally, last minute or continual cancellations can be indicative of your commitment level to the counseling process. Life happens though, and sometimes you may need/want to take a break for a week. We simply ask that you communicate your intent to take a break with your provider.
→ What happens if my provider takes a vacation or I go out of town?
You will be notified in advance if your provider is scheduled to be away for vacation, training, etc. Often during these times they may still be available by appointment either via phone or telehealth, and always via email.
If your provider is going to be seeing clients while they are out of the office, you may be asked to reschedule your appointment(s) to another day and/or time.
In the case of an emergency call 911
If you are planning to go out of town, we ask that you kindly notify either your provider or another staff member. In line with our cancellation policy, we do require a minimum of 48 hours notice. You may resume your regularly scheduled sessions upon your return.
Getting Started
→ How do I schedule an appointment?
Contact us at: (360) 682 – 5519
OR
Fill out the form below.
→ What should I expect?
We begin with a free 20 minute phone consultation. This is part of our intake/admission process.
This allows us to get an idea of why you are looking for services, which in turn helps us determine the provider best suited to meet your needs. If you already have a preference as to who you would like to see, this is a great opportunity to let us know.
Additionally, if you have any questions that were not addressed in this FAQ, we are happy to answer them at this time.
At the end of the consult, we can schedule your first appointment or add you to our waiting list.
If you plan on using your insurance, please have it available.
→ What will my first session look like?
We understand that people are often nervous at the start so, your first appointment is primarily an introduction for you and your provider to get to know each other. These sessions tend to be very laid back and are all about making sure you’re comfortable.
It is also the beginning of the intake and assessment process.
You will be invited to log into the client access portal. This is where you will find paperwork assigned to you by your provider. These self-assessments and questionaires, paired with your first few sessions will help your provider outline your treatment needs.
Physical copies of this paperwork are always available upon request, though we do prefer you use the portal.
Please feel free to contact us at any time with any additional questions you may have.
Always in the case of an emergency, call 911